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Privacy
Policy
Introduction
This Privacy Policy (“Policy”) describes how The Comfort Specialists, LLC (“Company,” “we,” “us,” or “our”), a Massachusetts limited liability company with its principal place of business in Clinton, Massachusetts, collects, uses, and shares information from Users of our website (the “Site”) and Services. This Policy applies to all Users—Guests, Customers, and Members—as defined in our Terms of Service. The Company’s data practices are designed to comply with Massachusetts data privacy and security requirements, including obligations relating to the protection of personal information of Commonwealth residents.
By using the Site, you acknowledge and agree to be bound by this Policy.
Information We Collect
Information Collected from Guests
We automatically collect: IP address; browser type and version; operating system; referring URLs; pages viewed; date and time of visit; and other server log data. We also collect information through cookies and similar technologies as described in Section 6.
Information Collected from Customers
In addition to the above, we collect: name; email address; mailing address; telephone number; payment and billing information (credit card, debit card, or bank account details); purchase and transaction history; service records; property address (if different from mailing address); equipment and system information relating to services performed; photographs of completed work; and communications with us.
Information Collected from Members
In addition to the above, we collect: membership tier selection and enrollment date; subscription billing information and payment method on file; benefit usage history (including Loyalty Fund accrual and redemption); priority service scheduling records; multi-system add-on selections; and membership-related preferences and communications.
Information from Third Parties
We may receive information from third-party sources such as payment processors, marketing partners, and analytics providers, and may combine it with information collected directly from you.
How We Use Your Information
All Users: To operate and improve the Site; monitor usage; detect and prevent fraud and security issues; comply with applicable law; and enforce our Terms of Service.
Customers and Members: To process transactions; manage accounts; provide customer support; send administrative and promotional communications (subject to your preferences); personalize your experience; process rebate applications and coordinate with third-party rebate administrators (such as Mass Save); and maintain photographs of completed work for quality assurance and marketing purposes.
Members: To administer the Membership Program, including processing monthly fees, managing tier-specific benefits and discounts, tracking Loyalty Fund accrual and usage, coordinating priority service scheduling, and providing exclusive offers and content.
How We Share Your Information
We do not sell your personal information. We may share information as follows:
Service Providers. With vendors who perform services on our behalf (payment processing, analytics, hosting, marketing). These providers may use your information only to provide services to us.
Legal Requirements. When required by law or valid legal process.
Protection of Rights. To investigate violations of our Terms, suspected fraud, or threats to safety, or as evidence in litigation.
Business Transfers. In connection with a merger, asset sale, financing, or acquisition.
With Your Consent. When you have given us consent to share your information.
Data Retention
We retain personal information as long as necessary to fulfill the purposes for which it was collected and to satisfy legal, accounting, or reporting requirements.
Guests: Automatically collected data is retained for up to [insert time period, e.g., twelve (12) months] unless a longer period is required by law.
Customers: Account and transaction information is retained while your account is active and for a reasonable period thereafter, consistent with applicable Massachusetts record-retention obligations.
Members: Member information is retained for the duration of membership and a reasonable period after cancellation. Post-membership retention follows the Customer policy above.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect browsing information. We use:
Essential Cookies. Necessary for Site functionality (e.g., login, privacy preferences).
Performance and Analytics Cookies. To measure and improve Site performance.
Functional Cookies. To enable personalization and remember preferences.
Marketing Cookies. Set by advertising partners to build interest profiles and display relevant ads.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.
Your Rights and Choices
Massachusetts residents and other Users may have rights regarding their personal information under applicable law, including:
Access and Portability. Request access to personal information we hold and, where applicable, a portable copy.
Correction. Request correction of inaccurate or incomplete information.
Deletion. Request deletion of your personal information, subject to legal exceptions.
Opt-Out of Marketing. Opt out of promotional emails via the unsubscribe link in those messages. We may still send transactional or administrative messages.
To exercise these rights, contact us at the information in Section 12. We will respond in accordance with applicable Massachusetts and federal law.
Security
We maintain a comprehensive information security program with administrative, technical, and physical safeguards designed to protect personal information in accordance with Massachusetts data security requirements for entities that own or license personal information of Commonwealth residents. These safeguards are designed to protect against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Site is not directed to individuals under eighteen (18), and we do not knowingly collect personal information from children. If we learn we have collected such information without parental consent, we will promptly delete it. Please contact us if you believe we have collected information from a minor.
Third-Party Links
This Policy does not apply to third-party websites or services linked from the Site. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Policy by posting the revised version with a new effective date. Material changes will be communicated through the Site. Continued use after posting constitutes acceptance.
Massachusetts Data Breach Notification
In the event of a breach of security involving your personal information, the Company will comply with Massachusetts requirements for data breach notification, including providing notice to affected individuals and to the appropriate state authorities within the timeframes required by law.
Contact Information
The Comfort Specialists, LLC 21 Milton Ave Clinton, Massachusetts 01510 Phone: 978-828-0157 Email: Michael@tcs-ma.com Website: www.tcs-ma.com